Collections Representative I 5262

Keesler Federal Career • Gulfport, MS

7d • Onsite

About The Position

Responsible for collecting past due secured and unsecured loans, credit card, and negative shares accounts in a professional, timely, and accurate manner. Assists in the remedy of delinquency by using methods such as phone calls and collection letters. This role involves working Temenos delinquency queues, accepting payment requests, analyzing accounts, setting up repayment plans, skip tracing members, and submitting accounts for repossession or charge-off review. The position also requires managing inbound and outbound calls, monitoring negative share reports, performing file maintenance, and ensuring compliance with federal regulations such as Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Requirements

• A high school education or GED.
• Must possess a working knowledge of collection laws, strategies, and techniques.
• Must be familiar with fraud techniques and possess the ability to recognize and report same.
• Must possess an outgoing personality with a helpful attitude and a well-developed telephone service technique aimed at exceptional member service.
• Accuracy and attention to detail required.
• Must always maintain confidentiality and dependability.
• Must possess the ability to work well under pressure and meet deadlines.
• Must possess exceptional communication skills, verbal and written.
• Excellent record keeping and documentation skills.
• Proficiency with Microsoft products to include but not limited to Word and Excel, as well as use of internet and e-mail.
• Fair Debt Collection Practices Act CUNA exam 45 minutes
• Communicating effectively with difficult People CUNA exam 35 minutes
• Telephone Communication Skills CUNA exam 30 minutes

Nice To Haves

• Previous collection experience is strongly preferred.
• 1 - 2 years Collections experience preferred.
• Experience with Temenos and Symitar preferred.
• Strong analytical, time management and organization skills are preferred.
• Understanding of Equifax, Experian and Transunion is recommended.

Responsibilities

• Works Temenos delinquency queues in a timely and efficient manner.
• Accepts requests for payment by phone on delinquent or negative accounts.
• Analyzes accounts to determine the best collection strategy.
• Sets up repayment plans according to member's ability to pay.
• Skip traces members who cannot be reached.
• Submits accounts for repossession.
• Submits accounts for charge off review.
• Offsets payments on delinquent accounts and/or as requested.
• Resolves past due accounts with members in a professional manner.
• Demonstrates the ability to communicate effectively and professionally, to provide quality service to internal and external members.
• Follows credit union policies and procedures to properly identify members (including account ownership) for whom they are conducting transactions or providing account information.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Effectively manages a high volume of inbound and outbound calls.
• Monitors negative share reports daily and performs file maintenance of accounts.
• Assists employees with inquiries regarding negative share accounts.
• Performs required file maintenance for manual charge off of negative share accounts, share account closures and revoking overdraft privilege.
• Performs a variety of financial and regulatory tasks to collect delinquent Residential and Consumer loans ensuring compliance with the Fair Debt Collections Practices Act as well as all state and federal lending regulations.

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short Term & Long-Term Disability Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED