Collections & Recovery Representative

Allegiance Credit Union•Oklahoma City, OK

8d•Onsite

About The Position

A completed application is required for consideration of employment. This is a Full-Time Collections & Recovery Representative position. The work schedule is Monday - Friday, with an 8-hour shift between 8:00 a.m. - 7:00 p.m. Oklahoma residency is required by the start date. The role's primary objective is to preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, and/or recovering collateral. Attendance is an essential function of performing the duties of this job.

Requirements

3+ Years' Collections Experience Required
Oklahoma residency required by start date
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Responsibilities

Soliciting payment arrangements on delinquent loans.
Interviewing customers to determine the reason for delinquency.
Taking appropriate action to resolve the account (could include loan modifications or loan workouts).
Counseling members concerning their financial obligations and offering suggestions and alternatives.
Recommending further action as deemed necessary (i.e., repossession, legal action).
Skip tracing as necessary to locate customers.
Posting loan payments.
Reviewing accounts for repossession.
Coordinating repossessions and collateral recovery, redemptions, auctions, AAA inspections, vehicle sales, and tracking repossessions.
Informing supervisor of trends in loan underwriting contributing to delinquent/charged-off loans.
Tracking spreadsheets, title-related work, sending necessary letters, applying for warranty and gap refunds, and ensuring accounts remain accurate and statuses are current.
Providing general administration and operational support including preparing and distributing correspondence in a timely fashion.
Assisting with processing mail, daily departmental goals, and levies and bankruptcies as needed.
Complying with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Performing other related duties as assigned.