Risk Operations, Collections

Ramp•New York, NY

About The Position

As a Collections Operations Specialist at Ramp, you will help execute and maintain operational initiatives that enable collecting from Ramp’s delinquent and high risk customers. This role requires excellent communications, negotiation, and decision-making skills. We take our responsibility to serve our customers’ commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions to delight our customers.

Requirements

Minimum 3 years of experience in collections, recoveries or credit risk management operations via phone and written correspondence
Strong background in customer support via phone and email
Experience with collecting on commercial financial products like credit cards, loans, etc.
Excellent written and verbal communication skills
Investigative and critical thinking skills
BA/BS or equivalent experience
Proven analytical and problem-solving skills with a strong attention to detail
Strong negotiation skills
Excellent organizational skills and the ability to manage multiple priorities in a dynamic environment
Have the ability to grow, develop and learn in a fast-paced, start-up environment

Nice To Haves

Experience in high growth startups
Experience working in fintech
Experience in SMB or Commercial collections

Responsibilities

Ensure timely collections from delinquent and high risk small business and commercial accounts through outbound and inbound communication across email and phone channels
Balance customer’s ability to pay, reconcile customer payments, and Ramp’s risk appetite to negotiate payment plans to reduce credit losses, and ensure customer’s financial well being
Utilize and build tools to help manage your portfolio efficiently
Ensure operational excellence by meeting team KPIs and SLAs