Collections Officer II - Self Pay Collections - Bilingual Required
About The Position
The current vacancy is within Patient Financial Services with the Health Care Agency. Under general direction (II, III), the Collections Officer II collects monies owed the County for services rendered and/or taxes/fines/ fees levied; and performs related duties as required. Collections Officer II is the journey level classification of this series. Incumbents manage a full caseload within an area of account specialization (e.g., medical collections); and may return cases to court or initiate property liens for failure to pay. The ideal candidate is bilingual (English/Spanish) and will possess excellent customer service skills and the ability to communicate effectively with clients, coworkers, and other stakeholders while exercising sound judgment and professionalism in sensitive financial situations. They will have experience analyzing financial information to determine appropriate collection actions, evaluating eligibility for self-pay and financial assistance programs, and processing related recommendations and account adjustments. The ideal candidate will also maintain accurate records, prepare routine correspondence and reports, identify opportunities to improve collections, and demonstrate strong attention to detail while managing multiple priorities in a high-volume environment. Experience handling high-volume phone calls, working with Microsoft Excel reports, and using electronic health record systems such as Cerner is highly desirable. Collections Officer II is represented by the Service Employees International Union (SEIU) and are eligible for overtime compensation. The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-Term), Intermittent, and Extra-Help vacancies for this position only. There are currently two (2) vacancies.
Requirements
- Two (2) years medical account collections experience
- Must be bilingual (English/Spanish)
Nice To Haves
- Two (2) years of related education/training may be substituted for one year of the required experience
- Experience in health care patient collections
- Experience working with Microsoft Excel
- Experience working with Cerner
Responsibilities
- Manages a caseload of hospital and clinic accounts by reviewing patient financial records, establishing collection strategies, and recovering delinquent charges for medical services
- Reviews assigned self-pay accounts, payment histories, and financial information to determine balances, verify debtor information, and assess changes in financial status
- Locates and contacts debtors to obtain updated information, explain payment obligations and consequences of non-payment, negotiate payment arrangements, and modify payment plans as appropriate
- Analyzes patient accounts to determine appropriate collection actions and accurately documents all account activity in the patient accounting system
- Maintains accurate manual and automated payment records, prepares routine correspondence and reports, monitors account aging, and processes qualified discount program adjustments
- Resolves patient billing inquiries, processes payments received by phone and mail, and reviews patient accounts to identify and process credits within required timeframes
- Updates patient accounts with insurance information, verifies patient addresses, and confirms account balance accuracy before statement generation
- Collects patient payments while maintaining confidentiality and identifies accounts requiring escalation or additional review
- Performs other related duties as required
Benefits
- Eligible for overtime compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
