Collections Office Administrator
About The Position
The Collections Office Administrator plays a key role in supporting the administrative and operational functions of the Centralized Collections Department and Corporate Office. This position is responsible for ensuring the accurate and timely processing of insolvency files, payment administration, account maintenance, correspondence management, corporate office support, and general administrative activities. The successful candidate will be highly organized, detail-oriented, and capable of managing multiple priorities while maintaining compliance with company policies, regulatory requirements, and operational standards. This role contributes directly to the efficiency and effectiveness of both the collections operation and corporate office by providing critical back-office support, administrative oversight, and coordination of day-to-day office activities.
Requirements
- Post-secondary education or equivalent experience in administration, finance, or a related field.
- 1–3 years of administrative or operational support experience, ideally within financial services, collections, or servicing environments.
- Experience handling sensitive or regulated information is considered an asset.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities with a high degree of accuracy.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively within a team environment.
- High level of integrity and discretion when handling confidential information.
Responsibilities
- Assist in the preparation, processing, and tracking of insolvency-related documentation (e.g., bankruptcies, consumer proposals).
- Maintain accurate records of insolvency files and ensure timely fulfilment of required actions.
- Support coordination with internal teams and external partners as needed to ensure case completion.
- Provide administrative support to collections operations, including account updates and documentation management.
- Ensure timely and accurate data entry across internal systems.
- Assist with reporting, file maintenance, and audit readiness activities.
- Process inbound and outbound payments accurately and in accordance with company procedures.
- Reconcile payment records and escalate discrepancies as required.
- Maintain proper documentation for all payment transactions.
- Support general office administrative functions for the Collections and Corporate office team.
- Assist in maintaining organized filing systems (physical and digital).
- Provide operational support to ensure smooth day-to-day office activities.
- Receive, sort, and distribute incoming mail and correspondence.
- Prepare outgoing mail, including customer communications and regulatory documentation.
- Ensure timely processing and tracking of all inbound and outbound mail items
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
