Collections Manager - Revenue Cycle Manager
About The Position
Vital Care is seeking a Collections Manager to oversee the reimbursement activities for multiple infusion and specialty pharmacy business units. This role focuses on referral intake, authorizations, billing, and collections, aiming to cultivate outstanding customer service and build a highly effective team for timely and successful reimbursement from payers. A strong emphasis is placed on regulatory compliance as the foundation for all revenue cycle policies and procedures. The position involves managing teams responsible for new patient referrals, insurance benefit investigation, prior authorizations, billing, and collections, with a high degree of focus on meeting and exceeding financial and department metrics.
Requirements
- Bachelor’s degree or equivalent work experience preferred.
- Minimum 3-5 years of home infusion therapy experience required.
- Minimum 5 years of Management experience.
- Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process.
- Must be authorized to work in the United States and perform work from within the United States.
Responsibilities
- Manage multiple teams in processing new patient referrals, insurance benefit investigation, prior authorizations, billing, and collections.
- Manage resource allocations to meet KPIs.
- Track workload distribution and conduct ongoing needs assessments to identify staffing opportunities.
- Conduct 1:1 coaching and mentoring with Supervisors to create a highly effective Team.
- Provide counseling when required to address performance.
- Monitor payroll for accuracy to ensure proper processing.
- Serve as escalation agent for supervisors and team to resolve complaints from franchise partners or patients.
- Create, implement, communicate, and maintain Standard Operating Procedures covering functional areas of responsibilities.
- Cultivate an environment of customer service through training, feedback, and staff mentoring.
- Audit transactions processed by the team to ensure accuracy and compliance with policies and procedures to identify training opportunities.
- Interview and select staff to meet business requirements and create a highly effective Team.
- Perform other related duties as assigned.
Benefits
- Comprehensive medical, dental, and vision plans
- Flexible spending accounts
- Health savings accounts
- Paid time off
- Personal days
- Company-paid holidays
- Paid Paternal Leave
- Volunteerism Days off
- Company-sponsored basic life insurance
- Long-term disability insurance
- Employee-paid voluntary life insurance
- Employee-paid accident insurance
- Employee-paid critical illness insurance
- Employee-paid short-term disability insurance
- 401(k) matching
- Tuition reimbursement
- Employee assistance programs (mental health, financial, and legal)
- Rewards programs offered by our medical carrier
- Professional development and growth opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
