Gestionnaire des recouvrements - Collections Manager

Foodtastic•Montreal, QC

About The Position

Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last five years from less than $50mm to over $1B. Our current portfolio of 27 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, Quesada, La Belle et La Boeuf, and Rôtisseries Benny. We are passionate about building our franchisee partnerships and providing our guests with a memorable dining experience. Our growth would not be possible without our people's creativity, dedication, and entrepreneurship. We continue to build the team and always look for exceptional candidates to join Foodtastic.

Requirements

5+ years’ experience in collections, accounts receivable, or credit management, with at least 2 years in a supervisory or leadership role.
Experience using Oracle NetSuite; familiarity with collections management or ERP reporting tools is an asset.
Excellent written and verbal communication in French & English required.
Strong knowledge of Microsoft Excel.
Efficiency, attention to detail and strong organizational skills required.
Demonstrated ability to manage competing priorities, meet deadlines, and make sound judgment calls in a fast-paced environment.

Nice To Haves

familiarity with collections management or ERP reporting tools is an asset.

Responsibilities

Lead and manage the end-to-end collections process for all franchisee and customer accounts.
Develop and implement collections strategies to reduce DSO and minimize bad debt exposure.
Monitor and manage the AR aging report; escalate delinquent accounts and initiate collection calls, emails, and formal demand letters.
Negotiate payment plans and settlements with delinquent accounts in line with company policy.
Research and resolve billing disputes, payment discrepancies, and short-pays in a timely manner.
Prepare weekly and monthly collections reports and present findings and KPIs to Finance leadership.
Serve as the primary point of contact for escalated franchisee and customer account issues, maintaining professional relationships throughout the collections process.
Collaborate with internal teams (Finance, Operations, Legal) to recommend accounts for external collection agencies or legal action when required.
Oversee and mentor junior AR staff, providing guidance on collections best practices and account management.
Drive continuous improvement initiatives to enhance collections workflows, reporting, and systems (including Oracle NetSuite).
Perform other duties as assigned to support the Finance Department.