Collections District Manager

American Red Cross • Novi, MI

42d

About The Position

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. As the District Manager for Blood Collections mobile units, Detroit District, you will oversee collection teams to ensure the achievement of blood collection goals, business initiatives, and quality metrics. This position will be based out of our Novi location, with regular travel to Wayne, Oakland, Macomb, St Clair counties. In this role, you will use your biomedical knowledge, logistics/supply chain experience, strong leadership skills, and the ability to manage union relations to lead our team effectively. You will enforce organizational policies, drive production, and process improvement in the most cost-effective manner possible, while fostering future leadership and collaboration. Your operational mindset and communication skills will be key to driving success and efficiency.

Requirements

• Bachelor's degree in nursing, management, or equivalent combination of education and related experience required.
• Minimum seven years of related experience, including four years management experience, required.
• Knowledge of regulatory compliance, group dynamics, customer maintenance, negotiation skills and project management preferred.
• Excellent organizational skills, ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement appropriate solutions appropriately required.
• Ability to work independently while developing a functioning team. Must have excellent public relations skills, interpersonal skills, and the ability to effectively interact with all levels of staff, hospital personnel, physicians, volunteers, and donors.
• Excellent verbal and written communication skills, including training, presentation, and negotiation skills.
• Proficient with Microsoft Office applications, including PowerPoint and Excel.
• A current valid driver's license and good driving record is required.
• A combination of candidate's education and general experience satisfies requirements so long as the total years equate to the description's minimum education and general experience years combined (Management experience cannot be substituted).

Nice To Haves

• Experience working with union staff; able to manage union relations

Responsibilities

• Develop and monitor assigned collections budget to ensure sufficient capacity and effective utilization of resources.
• Responsible for managing assigned mobile operations and may oversee the use of multiple technologies. Coordinate with multiple department functional areas to ensure achievement of assigned collection goals, business initiatives, and metrics for quality, service excellence and process improvement in the most efficient and cost-effective manner possible.
• Monitor, evaluate and correct donor flow and customer service problems in collaboration with Donor Recruitment, to enhance the donor experience and contribute to achievement of organizational goals.
• Manage, coach and mentor supervisors and staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and employment decisions to enhance success of the operation and minimize turnover.
• Ensure appropriate staffing is in place to efficiently and effectively run operations. Coordinate department training and/or communication protocols, including in-services, regulatory requirements, and new staff training. Ensure teams successfully perform collections that meet patient need, such as right-type mix and demand requirements for day of week and manufacturing location.
• May operate ARC vehicles as required, including load, set up, maintain, and tear down supplies and equipment as required.
• Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success.
• Participate in divisional and national projects
• Travel: approximately 50%; could vary as business needs arise. May travel outside of district

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Number of Employees: 5,001-10,000 employees