SM Collections Clerk
About The Position
As our Collections Clerk, you will be responsible for executing the credit and collection procedures of the company. This role is onsite in Spartanburg, SC. SmileMakers (www.smilemakers.com) is the premier provider of patient giveaways and practice promotion products for the dental and medical markets. Founded in 1977, SmileMakers mission is to make smiles happen! In 2013, SmileMakers was purchased by Oriental Trading Company, the nation's largest direct retailer of value-priced party supplies, arts and crafts, school supplies, toys and novelties. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.
Requirements
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Knowledge of Serenade processing systems, Microsoft Excel spreadsheet software and Microsoft Word processing software
- Function in an efficient manner with a high degree of independence
- Attention to detail and negotiation skills
- Proficient at typing
- 1-2 years work related experience required or equivalent combination of education and experience
- Regularly required to sit; use hands to finger, handle, or feel and talk or hear
- Occasionally required to stand and walk
- Specific vision abilities required by this job include close vision and color vision
Responsibilities
- Make collection calls to determine payment status
- Handle accounts that have filed bankruptcy and accounts that have NSF checks
- Run credit checks on customer accounts
- Call customers about unapplied balances to determine if the amount should be applied or refunded
- Research customer payments that do not have proper remittance information
- Analyze the 120+ days past due report to determine who should receive a collection letter
- Maintain “special message” notes on customer accounts
- Review credit-hold reports to determine the next appropriate action
- Prepare monthly bad debt list
- Make calls to ensure customer satisfaction on previous complaints
- Perform maintenance on contact information for billing accounts
- Abide by all policies and procedures of SmileMakers and Oriental Trading Company
- Support and adhere to SmileMakers’ Vision and Values Statement
- Maintain regular and predictable attendance
- Must be able to attend face to face meetings on short or little advance notice
- Work requires in-person collaboration among colleagues and contractors
- Assist with related special projects, as required
- Function as back up to Accounts Receivable Clerk as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
