Collections Call Center Representative

Global Lending Services • Greenville, SC

44d • Onsite

About The Position

GLS is seeking Collections Call Center Representatives who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment. This role is phone- and computer-based, requiring the employee to be seated for extended periods, with frequent speaking and close visual work, including reading data, screens, and documents.

Requirements

• High school diploma or equivalent
• Strong communication and customer service skills
• Ability to manage conflict and build rapport with customers
• Strong attention to detail and organizational skills
• Proficiency with computers and the ability to learn new systems quickly

Nice To Haves

• Collections, auto finance, banking, lending, call center, or customer service experience
• Comfortable discussing payment obligations and negotiating resolutions
• Can remain professional when handling challenging customer conversations
• Ask thoughtful questions and actively listen to understand customer situation
• Are organized, detail-oriented, and able to manage multiple priorities
• Are motivated by goals, performance metrics, and bonus opportunities
• Previous collections or auto finance experience preferred

Responsibilities

• Manage a portfolio of delinquent auto loan accounts
• Contact customers to discuss payment options and resolve delinquency
• Negotiate payment arrangements and other account solutions
• Research customer information and assist with loss mitigation activities
• Document customer interactions accurately in company systems
• Meet or exceed performance and quality expectations

Benefits

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED