Collections Call Center Manager
Mandarich Law Group, LLP•Los Angeles, CA
•$65,000 - $80,000•Onsite
About The Position
Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office. The Collections Call Center Manager is responsible for managing a team of collection specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed.
Requirements
- Three to five years’ call center or collections experience
- Strong telephone communication and negotiation abilities
Nice To Haves
- At least 3 years supervisory experience in collections or call center environment
- Proficiency in Spanish
- Knowledge of relevant regulations and compliance requirements
Responsibilities
- Managing a team of collection specialists
- Ensuring the team meets set goals and targets
- Overseeing the collections team and ensuring they are meeting set goals and targets
- Ensuring compliance with relevant regulations and laws governing collections efforts
- Providing regular feedback and coaching to collection specialists to improve performance
- Analyzing data and identifying trends to improve collections efforts
Benefits
- Competitive Base Salary and monthly bonus plan
- Medical and Dental coverage
- 401K plan with company match
- PTO
- Paid Parental Leave
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
