Collections Associate

Nestle Operational Services Worldwide SA•Solon, OH

5d•$45,051 - $65,083•Hybrid

About The Position

This position will research unauthorized deduction and unearned cash discount trends/root causes, pursue repayment, as well as identify future mitigation opportunities. Associates will often collaborate with cross-functional teams to achieve department KPI’s. Will be required to leverage Power Bi to manage unauthorized deduction portfolios effectively.

Requirements

Bachelor’s degree strongly preferred, ideally in Business, Accounting or Finance, or an equivalent combination of industry skills and role experience.
Availability/ flexibility to work different shifts based on customer geography/ time zone.
Must be able to travel approximately 5-10% domestically, as needed
Excellent written and verbal communication skills
Excellent aptitude with a proven ability to analyze/interpret data
Well-organized, methodical thinker with excellent decision-making skills
Strong and creative problem-solving skills
Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
Ability to work in a fast-paced environment and handle multiple priorities
Can work independently with minimal supervision
Work well in a team-based environment, and interact cooperatively with internal and external customers
Strong result-orientation

Nice To Haves

1-2 years’ experience in credit, accounts receivable, accounting, or finance preferred
Experience in the CPG industry preferred
SAP accounts receivable system experience preferred
Microsoft Power Bi experience preferred

Responsibilities

Submit repayment requests via customer portals and/or emails. Internal and external follow-up discussion may be necessary to secure repayment.
Perform root cause analysis of unauthorized deductions and unearned cash discounts to maximize repayment/mitigation achievements.
Review internal processes to manage unauthorized deductions based on customer behavior and other internal and external information.
Collaborate internally with Credit Management, Customer Facing Supply Chain, Business Service Centers, and Sales as needed to recover unauthorized deductions
Build and maintain rapport with our external customers while acting as a liaison to internal stakeholders.
Prepare and assist in the preparation of required reports for management.
Participate in continuous improvement activities using Nestlé Continuous Excellence methodology.
Identify and pursue any potential automated solutions for current processes and ways of working. Solutions including, but not limited to Power Bi, AI Bots, etc.