Collections Associate (PDS)
About The Position
The Collections Associate is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
Requirements
- 2+ years collection or relevant experience
- High school graduate
- Basic computer skills - Knowledge of Windows including Word and Excel
- Strong listening skills - Ability to listen and understand direction
- Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
- Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
- Strong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessary
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current.
- Document all actions taken on account within system of record.
- Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails.
- Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
- All other duties as assigned.
Benefits
- monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage – medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
