Collections Associate - Bilingual

TAMMAC HOLDINGS CORPORATION•Wayne, PA

2d•Hybrid

About The Position

Join the Vanguard of Financial Innovation with autoMHatic Financial! Backed by Private Equity (PE), autoMHatic Financial is at the forefront of revolutionizing the specialty lending industry, particularly in Manufactured Home loans. Formerly known as Tammac Holdings, our legacy spans 50 years, during which we've proudly originated over $1 billion in loans. However, this milestone marks just the beginning of our journey. We are now embarking on an exciting transformation aimed at ushering in a new era of financial services. Our primary focus is on launching innovative products, streamlining processes through automation, and leveraging Artificial Intelligence (AI) to redefine speed, service, and solutions for our valued customers, dealers, and community parks. At autoMHatic Financial, we are pioneers in our field. With instant loan decisions and a state-of-the-art mobile app, we are not merely adapting to change, we are driving it forward. Our overarching goal is to lead the Manufactured Homes lending space and establish new benchmarks of excellence. Summary: The Bilingual (Spanish/English) Collections Associate places calls to past-due customers, attorneys and authorized third parties to collect past due payments, reduce delinquency and minimize losses. The ideal candidate has collections and call center experience, is customer centered and a self-starter with a keen eye for detail. Understanding data confidentiality is essential.

Requirements

Bilingual –Spanish/English speaking.
Knowledge about all procedures and regulations in the mortgage banking industry.
Knowledge of digital platforms used in mortgage banking.
Strong attention to detail and accuracy.
Effective written and verbal communication skills.
Strong organizational skills with the ability to multi-task in a fast-paced and demanding office environment.
Professional attitude and behavior.
Ability to work independently and problem-solve.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Time management skills with the ability to prioritize tasks.
Desire to work as part of a dynamic and productive team.
Knowledge of office equipment (copiers, scanners, fax machines).
Reliable transportation.
Strong work ethic.
Dependable and dedicated to the success of the team.
High School Diploma required
Previous experience in a Collections call center

Nice To Haves

Collections experience preferred.
College Degree (preferred)

Responsibilities

Calls for past-due loans, foreclosures, and bankruptcy (if applicable).
Ensure compliance with Federal and State laws and regulations applicable to a collection operation.
Ensure compliance with the personnel department guidelines and the quality standards of Tammac Holdings Corporation.
Ensure compliance with the policies and procedures of Tammac Holdings Corporation.
Ensure that the service quality standards are met.
Keep the portfolio delinquency rate below industry standards.
Comply with the service level agreements of the different investors.
Ensure that customer inquiries and complaints are resolved within a reasonable time.
Perform other related duties as assigned.