Collections Assistant II

California Coast Credit•San Diego, CA

6d•$21 - $26•Onsite

About The Position

Under the general supervision of the Assistant Manager, Collections, this position is accountable for providing clerical and administrative support to the Collections and Loss Recovery team and for minimizing and/or preventing financial losses for the Credit Union. The main goals are to assist in reducing delinquency, minimize loan losses and protect assets, while providing exceptional service to credit union members and employees. Supervisory responsibilities This position reports directly to the Assistant Manager, Collections. There are no direct reports to this classification. NATURE & SCOPE: Provides clerical and administrative support to the Collections & Loss Recovery Department Post checks and reconcile General Ledger accounts Audit all applicable general ledgers daily to balance Process CPI Collateral Protection Insurance Claim Document all action on member account Probate Finder Manager Maintain a productivity level consistent with those established for the department Ensures third-party invoices are processed through Finance to be paid Prepares deficiency balance letters Processes service and gap contract cancellations and forced placed insurance expense claims and maintains refund log Posts member cash advance payments and close shares on charged off accounts Assigns field chases and updates collection notes with results Ensures third-party invoices are paid Sends requests for attorney demand letters Documents and processes Consumer Credit Counseling proposals; obtains approvals, sends responses and monitors accounts for compliance Files creditor/probate claims with court for deceased members Posts credit and debit entries to loans or general ledger for repossession, impound or legal fees Active participant in meetings, shows initiative to improve processes and offers ideas to control costs and reduce losses Retrieves documents and files from Keyfile and the file room as requested Supports department and corporate goals and objectives Produce and maintain reports as assigned by management Provides high quality, consistent work and documentation Performs other relevant and related duties, as required

Requirements

Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success.
Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.
High school diploma or GED plus 7 years general office clerical or administrative experience and one year financial institution experience
General knowledge of collections or banking and loan terminology and documents
Ability to work under pressure, handle multiple priorities and details, and resolve issues with tact and diplomacy
Strong analytical, time management and organizational skills
Experience with Microsoft Office Applications (Excel, Word and Outlook)
Working knowledge of business machines such as telephone systems, computers, copiers, fax machines, etc
Excellent verbal/written communication skills; interpersonal skills, combined with flexibility and diplomacy
Ability to interface with members and credit union staff at all levels in courteous and professional manner in person or by phone
Must be self motivated and goal oriented
Excellent ability to communicate, both verbally and in writing; ability to tolerate periods of continuous sitting; ability to lift up to 10 lbs.

Responsibilities

Provides clerical and administrative support to the Collections & Loss Recovery Department
Post checks and reconcile General Ledger accounts
Audit all applicable general ledgers daily to balance
Process CPI Collateral Protection Insurance Claim
Document all action on member account Probate Finder Manager
Maintain a productivity level consistent with those established for the department
Ensures third-party invoices are processed through Finance to be paid
Prepares deficiency balance letters
Processes service and gap contract cancellations and forced placed insurance expense claims and maintains refund log
Posts member cash advance payments and close shares on charged off accounts
Assigns field chases and updates collection notes with results
Ensures third-party invoices are paid
Sends requests for attorney demand letters
Documents and processes Consumer Credit Counseling proposals; obtains approvals, sends responses and monitors accounts for compliance
Files creditor/probate claims with court for deceased members
Posts credit and debit entries to loans or general ledger for repossession, impound or legal fees
Active participant in meetings, shows initiative to improve processes and offers ideas to control costs and reduce losses
Retrieves documents and files from Keyfile and the file room as requested
Supports department and corporate goals and objectives
Produce and maintain reports as assigned by management
Provides high quality, consistent work and documentation
Performs other relevant and related duties, as required
Provides clerical and administrative support to the Collections & Loss Recovery Department with high quality, accurate and organized work.
Prepares deficiency balance letters; processes and monitors insurance claims and cancellations, posts checks, payments and debit entries
Provides back-up support to Bankruptcy Clerk