Collections Associate II

FIS

8d • Onsite

About The Position

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team As a Collection Associate II, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM, and email, and support all our major client groups: banking, payments, and investments. What you will be doing: Working onsite in St. Petersburg, FL Training: 9am-5:45pm Mon. thru Fri. (4 weeks) Work schedule: 8am-5pm Mon/Wed/Fri, 11am-8pm Tue/Thur, and 1-Saturday a month 9am-1pm Provides customer support by phone, email, or instant message to business customers. Processes a high volume of customer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information.

Requirements

• High school diploma or GED required.
• Training 9am-5:45pm Mon. thru Fri. (4 weeks)
• Work schedule 11am-8pm Mon./Wed., 8am-5pm Tue./Thur./Fri. and 1-Saturday a month 9am-1pm
• Prior call center experience; collections experience preferred.
• Intermediate computer navigation and operation skills.
• Demonstrate effective people skills and sensitivities when dealing with others.

Responsibilities

• Provides customer support by phone, email, or instant message to business customers.
• Processes a high volume of customer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Updates customer information and ensures accurate entry of contact information.

Benefits

• Attractive starting compensation package that includes a Pay for Performance quarterly bonus for eligible associates
• FIS is proud to offer an all-inclusive benefits package that includes private medical coverage, dental coverage, and paid vacation and sick time.
• The chance to work on some of the most challenging, relevant issues in financial services & technology.
• A broad range of professional education and personal development possibilities – FIS is your final career step!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees