Collections Specialist II

Rockland Federal Credit • Canton, MA

11d • $26 - $33

About The Position

Rockland Federal Credit Union (RFCU) is searching for a Collections Specialist II. Reporting to the Collections Manager, the Collections Specialist performs a variety of duties to ensure effective operations of the Collections department, performing all tasks in accordance with regulatory standards and Credit Union policies and procedures.

Requirements

• High school diploma or equivalent.
• 3+ years collections experience required, preferably in a credit union environment.
• Strong oral and written communication skills with the ability to effectively communicate with members and staff at all levels of the organization.
• Good technical skills with proficiency in MS Office (Word, Excel, Outlook) with the ability to learn and implement new systems.
• Good organization skills with the ability to handle multiple tasks while meeting established deadlines in a fast-paced, high volume call center environment, meeting established deadlines.
• Solid understanding of State and Federal regulations related to collections laws (i.e. Fair Debt Collection Act, Fair Debt Reporting Act) and State and Federal bankruptcy laws.
• Demonstrated skills in member service, dispute resolution and negotiation.

Responsibilities

• Coordinates the repossession process, assigns vehicles for repossession in accordance with the state specific repossession guidelines, locates the nearest auction facility and expedites the delivery of the vehicle to auction.
• Maintains the Repossession Pipeline Report, with milestone dates, (cancellation date, repossession date, date vehicle is moved to auction, floor price, sale amount and sale date, calculates deficiency/surplus amounts after the sale.
• Communicates with repossession agencies and vendors, coordinating the disposition of repossessed vehicles from pickup to sale at auction. Select auction site and conveys delivery information to repossession company, ensuring vehicle delivery.
• Orders and tracks vehicle titles throughout the repossession and sale process.
• Cancels Gap and Warranty on vehicles sold at auction, tracks cancellations to ensure prompt receipt of rebated funds.
• Prepares and mails Notices of Deficiency/Surplus Balance to the member after the sale of the asset.
• Contacts insurance agencies to facilitating insurance proceeds for total losses.
• Collects on past due excise tax payments and toll violations on Leased vehicles
• Prepares report for management on repossession status on accounts, identifying lags or inefficiencies in the current process and recommend improvements if needed.
• Communicates fees associated with repossession to the Collections team to aid in negotiating a vehicle's redeemable amount to members.
• Processes accounts approved for charge off. Drafts charge off letters, completes checklist for Board approval. Prepares and maintains charge off spreadsheet.
• Performs recovery activity on assigned charged off accounts, working with members to secure payments or payment agreements. Track and processes recovery payments and updates collection system notes.
• Responds to inquiries from members relative to their loan/account. Research and corrects errors on delinquent loans.

Benefits

• Cigna medical benefits
• dental benefits
• vision benefits
• a 401(k) plan with company match and profit-sharing potential
• flexible health and dependent care plans
• life, AD&D, and LTD insurance
• a generous and flexible tuition reimbursement program
• a PTO package designed to help employees recharge and enjoy time with family and friends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED