Collections Associate II

FIS Global • Saint Petersburg, FL

8d • Onsite

About The Position

As a Collection Associate II, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM, and email, and support all our major client groups: banking, payments, and investments.
What you will be doing:
Working onsite in St. Petersburg, FL
Training: 9am-5:45pm Mon. thru Fri. (4 weeks)
Work schedule: 8am-5pm Mon/Wed/Fri, 11am-8pm Tue/Thur, and 1-Saturday a month 9am-1pm

Requirements

• High school diploma or GED required.
• Training 9am-5:45pm Mon. thru Fri. (4 weeks)
• Work schedule 11am-8pm Mon./Wed., 8am-5pm Tue./Thur./Fri. and 1-Saturday a month 9am-1pm
• Prior call center experience; collections experience preferred.
• Intermediate computer navigation and operation skills.
• Demonstrate effective people skills and sensitivities when dealing with others.

Responsibilities

• Provides customer support by phone, email, or instant message to business customers.
• Processes a high volume of customer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Updates customer information and ensures accurate entry of contact information.

Benefits

• Attractive starting compensation package that includes a Pay for Performance quarterly bonus for eligible associates
• FIS is proud to offer an all-inclusive benefits package that includes private medical coverage, dental coverage, and paid vacation and sick time.
• The chance to work on some of the most challenging, relevant issues in financial services & technology.
• A broad range of professional education and personal development possibilities – FIS is your final career step!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees