Collections & AR Manager (Remote, Seattle)

Zūm•Seattle, WA

2d•$102,000 - $129,000•Remote

About The Position

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Requirements

3+ years of experience in collections, accounts receivable, or billing operations – prior experience working with government entities, public agencies, or school districts is a meaningful differentiator
A demonstrated track record of measurably reducing AR aging and improving collections rates through the consistent application of structured outreach processes and escalation frameworks
Experience managing a diverse portfolio of accounts with varying payment behaviors, AP structures, billing contacts, and escalation sensitivities – including clients with complex internal approval and payment authorization processes
Excellent written and verbal communication skills – the ability to follow up on past-due balances in a manner that is professional, firm, and relationship-preserving
Working proficiency in NetSuite or a comparable enterprise ERP – including AR reporting, invoice history review, open item management, and payment application tracking
Exceptional organizational discipline and attention to detail – the ability to manage a large volume of open items simultaneously without allowing anything to age unacknowledged
The ability to document a billing dispute thoroughly and accurately, providing the leadership with a complete, well-organized intake package that enables efficient investigation and resolution

Nice To Haves

Experience managing receivables for government-funded or regulated clients with complex internal payment authorization processes
Familiarity with multi-entity billing structures requiring collections outreach across multiple contacts within a single organization
Experience supporting Legal escalation processes including preparation of demand letter documentation and payment history packages
Background in both a structured corporate AR environment and a scaling organization where processes were being built simultaneously

Responsibilities

Own accounts receivable aging across all active district accounts – produce and distribute a comprehensive weekly AR aging report to the Sr. Manager and VP every Monday without exception
Execute a structured, proactive collections outreach program with defined touchpoints at Day 15, Day 30, and Day 45 for all outstanding invoices, maintaining professionalism and relationship continuity throughout
Identify and escalate accounts exceeding 60 days past due to the Sr. Manager, providing complete account history, payment correspondence, and a recommended course of action
Serve as the initial point of intake for all district billing inquiries and disputes – log, triage, and brief the Sr. Manager within 24 hours of receipt, ensuring no dispute goes unacknowledged
Facilitate payment method setup and onboarding for district accounts, including ACH enrollment, check processing coordination, and portal payment configuration
Provide investigative support to the Sr. Manager during dispute resolution, supplying payment history, prior dispute patterns, and client relationship context
Prepare and maintain complete documentation in support of Legal escalations, including payment history records, written correspondence, and account timelines
Identify potentially uncollectable balances and present findings to the Sr. Manager for Revenue Accounting bad debt write-off assessment
Produce the monthly AR aging summary for distribution to the CFO and senior leadership
Monitor field trip and charter payment status across all active accounts, proactively surfacing unpaid balances approaching service authorization thresholds