Collections and Housing Stability Specialist

Pivotal Housing Partners LLC•Moraine, OH

14d

About The Position

The Collections and Housing Stability Specialist plays a critical role in supporting residents' long-term success and housing retention within affordable housing communities. This position is responsible for managing rent collection efforts, reducing delinquency, and facilitating proactive communication with residents regarding payment plans, resources, and eviction prevention strategies. Working closely with property management staff, social service partners, and residents, the specialist provides compassionate yet firm support to ensure timely rental payments while identifying barriers to payment and connecting residents to appropriate assistance.

Requirements

The ideal candidate combines strong financial and organizational skills with a deep understanding of housing stability practices and a commitment to equitable, resident-centered solutions.
Must have at least one (1) year of management experience in the property management, retail, or customer service industry.
Employee should exhibit excellent customer service skills, time management and problem-solving skills.
Be available for after-hours emergency response needs.

Responsibilities

Conduct daily outreach (calls, texts, emails) to assigned delinquent residents, ensuring each is contacted at least three times per week in coordination with the Assistant Community Manager.
Maintain a positive, solution-focused attitude while working with residents to promote the importance of stable housing and long-term residency.
Collaborate with nonprofit organizations to connect residents with financial literacy, budgeting, and financial planning resources.
Perform regular (daily/weekly) in-person visits to the apartments of delinquent residents to discuss account status and confirm ongoing occupancy.
Assist residents in accessing community resources by providing agency referrals and supporting them through the application process.
Follow up weekly with both residents and partner agencies once assistance efforts are in progress. Document all contact with residents regarding delinquency in Yardi, ensuring detailed and timely notes are entered at every interaction.
Post all received rent payments in Yardi on the same day they are received.
Monitor and report on monthly collection performance, aiming to achieve 97% rent collection each month.
Support the achievement of targeted economic occupancy rates: 90% at Hollywood and 96% at Douglasville.
Prepare and send all required late payment notices and related correspondence in a timely manner.
With Community Manager approval, file dispossessory actions with CSS in alignment with company policies and procedures.
Monitor and follow up on all dispossessory filings, including communication with attorneys or CSS regarding court proceedings.
Coordinate and monitor physical evictions when necessary, ensuring scheduling and communication is handled appropriately.
Provide regular reporting (daily/weekly) as required by the Community Manager, Assistant Community Manager, or Regional Vice President.
Participate in daily huddles with the Community Manager and Assistant Community Manager to review activities, challenges, and successes.
As time allows, assist the Director of Economic Occupancy in reviewing former resident accounts to determine appropriate follow-up actions. Assists with effective cost control by operating within budgets, obtaining correct expense approvals.
Assists with preparation of periodic inventory of building contents and property condition, and forwards listing to supervisor for review.
Other duties as assigned.