Project Anchor Housing Stability Specialist

Catholic Charities Family and Community Services•Rochester, NY

3h•$19 - $23

About The Position

This position supports long-term housing stability by administering Project Anchor housing subsidies. The role is responsible for client intake, eligibility determination, case reviews, recertifications, and ongoing follow-up. The position works collaboratively with program staff and community partners while providing culturally competent, trauma-informed services to participants.

Requirements

Bachelor’s Degree in Human Services or related field preferred.
At least 1-2 year(s) of experience within a Financial Assistance and/or Human Services setting.
Must have experience with Microsoft Office.
Equivalent combination of education and experience will be considered.
Ability to prioritize work, plan effectively, and complete tasks with minimal supervision.
Ability to work efficiently, manage competing demands, and meet deadlines in a fast-paced environment.
Commitment to ongoing self-awareness and healthy stress-management practices.
Ability to maintain confidentiality and comply with all required regulatory and agency training.
Strong verbal and written communication skills.
Demonstrates behaviors that align with the Agency’s mission, values, and policies.
Willingness and ability to promote teamwork and collaboration using trauma-informed, respectful, and constructive communication, including conflict resolution and de-escalation skills.
Access to reliable transportation for travel to the office and required work-related events.

Responsibilities

Manages workload independently, prioritize tasks, and meet program deadlines.
Participates in program development by identifying barriers, recommending improvements, and following established procedures.
Provides services in a culturally competent and trauma-informed manner, demonstrating empathy, respect, and professionalism.
Maintains a customer service approach when working with clients, internal staff, and external partners.
Maintains knowledge of community resources to support participant needs.
Participates in required meetings, training, and professional development activities.
Supports and uphold the Agency’s Mission, Vision, Values, and Strategic Plan.
Conducts client intake and eligibility assessments in alignment with Project Anchor and funder requirements.
Clearly communicates program expectations, documentation requirements, timelines, and decision processes to participants.
Collects, reviews, and verifies documentation needed to determine eligibility.
Assists participants in understanding and meeting program requirements.
Communicates regularly with participants regarding outstanding items, deadlines, and case status.
Collaborates with supervisors and relevant partners to resolve barriers while maintaining compliance.
Prepares cases for review and ensure all eligibility requirements are met prior to approval.
Notifies participants and relevant parties of case decisions and approved services.
Coordinates and track subsidy disbursements and required documentation.
Completes all funder-required assessments and data entry (e.g., HMIS, Social Determinants of Health).
Conducts required monthly, quarterly, and annual reviews to confirm ongoing eligibility.
Provides referrals and guidance, when appropriate, to support participant goals and housing stability.
Maintains and develops professional knowledge and skills through involvement in Agency in-service training, workshops, reading, and conferences.
Awareness of and actively supporting the Agency's Mission, Vision, Values, and Strategic Plan.
Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
Supports and fosters the Agency's Mission, Vision, Values and Strategic Plan.
Completes other duties as assigned.