Collections Analyst

Toshiba Global Commerce Solutions - External•Durham, NC

About The Position

Toshiba Global Commerce Solutions is seeking a Collections Analyst that will be responsible for managing the collections and resolution activities for an assigned portfolio of customers. The position focuses on collecting past-due invoices, resolving billing disputes, maintaining accurate invoicing through vendor portals, and reducing overall accounts receivable delinquency. Success in this role requires strong interpersonal, analytical, negotiation, and problem-solving skills, as well as the ability to build effective cross-functional relationships with internal teams and external customers. Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. The company is the world's installed market share leader in retail store solutions, serving retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco. The nature of retail is changing quickly, and the company shares a 'Together Commerce' vision of a seamless two-way, participatory shopping experience to drive the new economy.

Requirements

Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or an equivalent combination of education and experience.
Approximately 5+ years of relevant experience in collections or accounts receivable.
Demonstrated experience managing high-volume collections, billing procedures, and invoicing requirements.
Strong analytical skills with the ability to document, analyze, and troubleshoot cross-functional processes.
Proven ability to build and maintain strong working relationships with customers and internal departments.
Excellent organizational, verbal, and written communication skills in English.
Effective time management skills with the ability to plan, prioritize, and meet monthly cash and departmental objectives.
Proficiency in Microsoft Excel and Word, with the ability to learn new systems quickly.
Ability to work effectively in a fast-paced, team-oriented environment with stringent monthly deadlines.

Nice To Haves

Experience using Oracle or a similar ERP system.
Experience working with customer or vendor invoicing portals.
Spanish language proficiency.
Exposure to global collections or invoicing environments and familiarity with regulatory or compliance considerations across regions.

Responsibilities

Manage all collections activities for an assigned customer portfolio to drive timely payment and reduce delinquency.
Identify root causes of accounts receivable delinquency and implement effective collection strategies to improve cash flow and Days Sales Outstanding (DSO).
Upload invoices accurately and on time into customer and vendor portals to ensure timely payment.
Generate and distribute invoice copies and customer statements as needed.
Reconcile past-due balances and collaborate closely with billing, operations, sales, and customers to resolve disputes, discrepancies, and unpaid balances.
Establish and maintain strong, collaborative working relationships with customers, vendors, and internal cross-functional teams.
Support Cash Applications by responding to customer inquiries related to the application of payments.
Identify opportunities for process improvement and support additional management directives as needed.