Collections Analyst (Spanish-English Bilingual)

Parkland Corporation•Calgary, AB

About The Position

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers. At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience. Competitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and go. Reporting into the Collections Supervisor, the Collections Analyst is responsible for the recovery and reconciliation of AR balances, and effectively minimizing risk and exposure, associated with the customer portfolio assigned. The Collections Analyst will play a pivotal role in aligning customers payment behaviour, in accordance with the terms of sales and maintaining strong customer relationships. This role ensures timely payment of invoices, resolves customer billing issues, maintains accurate records, and supports the overall cash flow and financial health of the company.

Requirements

Bilingual proficiency in Spanish and English (written and verbal) required.
3+ years of collections, credit, or accounts receivable experience in a B2B environment.
Experience with dispute resolutions, account reconciliations and root cause analysis.
Proficiency with ERP systems.
Proficiency with Microsoft Office, with strong Excel skills (sorting, filtering, lookups, pivot tables, and preparing reconciliations/basic analysis).
Excellent written and verbal communication skills, with the ability to adapt style to different audiences.
Strong problem-solving skills, attention to detail, and a customer-focused mindset.
Ability to prioritize effectively and perform in a high-volume, fast-paced environment under deadlines.
Professional, adaptable, and confident when managing customer interactions.
Comfortable working independently, with the flexibility to collaborate and support the team when needed.

Nice To Haves

Oil and Gas experience is an asset.
Experience working within a Finance Shared Services model preferred.

Responsibilities

Proactively manage an assigned portfolio of customer accounts to ensure timely collection of payments and adherence to credit terms.
Contact customers via phone/email to secure payment on overdue invoices.
Resolve billing discrepancies and disputes in collaboration with Sales, Customer Service, Operations, and Billing.
Partner with the Cash Applications team to resolve unapplied or misapplied payments by providing remittance details and customer communications, ensuring customer accounts remain accurate and up to date.
Perform account reconciliations and coordinate correcting adjustments as needed.
Maintain complete, professional, and timely notes of all customer interactions, commitments, and disputes in the system, ensuring transparency and audit readiness.
Update collection status for weekly/monthly reporting and AFDA recommendations.
Negotiate payment arrangements with customers and make timely decisions on held sales orders.
Recommend accounts for escalation, credit hold, or third-party collections/legal as appropriate.
Submit credit limit review requests to the Credit department when required.
Build and maintain positive relationships with customers and internal stakeholders, ensuring visibility and alignment on exposure, risk, recovery, and related issues.
Organize daily/weekly/monthly work activities and attend to various tasks based on priority.
Manage and perform administrative, ad hoc or project related tasks as required regarding customer portfolios.
Identify recurring issues, perform root cause analysis, and provide recommendations for process improvements to prevent reoccurrence.