Collections Analyst
About The Position
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role: Are you ready to elevate your career? Join our team as a Credit and Collections Specialist and play a vital role in our financial operations. You'll ensure our customers stay on track while contributing to the success of our business. This is your opportunity to grow, make an impact, and be part of a dynamic team.
Requirements
- Minimum of 1+ years of experience in customer service or collections.
- Strong communication and negotiation skills.
- Ability to collaborate effectively with cross-functional teams.
- Detail-oriented with excellent organizational skills.
- Proficiency in [insert relevant tools/software, if applicable].
Responsibilities
- Customer Engagement: Initiate proactive collection calls to customers, using sound business judgment to assess account solvency and payment willingness.
- Payment Support: Assist customers in staying current on payments by providing necessary documentation and support.
- Billing Resolution: Collaborate with the Sales Operations team to resolve billing disputes and ensure customer satisfaction.
- Account Management: Identify and escalate problematic accounts to Credit and Sales management for timely resolution.
- Financial Distress Support: Partner with credit analysts to manage financially distressed accounts, negotiate payment plans, and recommend suspensions when needed.
- Process Improvement: Contribute to process improvement projects to enhance operational efficiency.
- Reporting and Compliance: Provide detailed portfolio reports to credit management and ensure adherence to company policies.
- Team Training: Share your expertise by training and mentoring team members as needed.
Benefits
- Be part of a team that values your skills and contributions.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Publishing Industries
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
