Collections Analyst

Vcheck • New York, NY

6d • Remote

About The Position

As a Collections Analyst at Vcheck, you will play a key role in supporting the company’s accounts receivable function by ensuring timely and accurate processing of customer payments and collection activities. This position is responsible for maintaining up-to-date records of outstanding accounts, sending reminders, and assisting with the resolution of overdue invoices. The Collections Analyst works closely with the accounting and customer service teams to promote positive customer relationships while helping to reduce delinquent balances and support the overall financial health of the organization. This is a fully remote role.

Requirements

• High school diploma or equivalent required
• Ability to read, write, and speak English proficiently
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to communicate with account holders courteously
• Self-motivated and coachable
• Able to handle confidential information
• Proficient with Microsoft Office Suite or similar software

Nice To Haves

• No prior collections experience required, but preferred
• NetSuite experience preferred

Responsibilities

• Request and pursue payment on delinquent accounts via communication with the account holder
• Send friendly reminder emails for prior month invoices
• Research customer payment discrepancies and past-due amounts
• Research customer credits (journal entries, overpayments, credit memos)
• Generate and distribute monthly customer statements
• Maintain logs of payment promises and pertinent account details; schedule follow-up communication with the account holder
• Deliver special billing instruction invoices
• Generate consolidated invoices as requested by customers
• Complete AR-related cases
• Monitor and manage the accounts receivable inbox as needed
• Meet with your assigned sales rep(s) weekly or bi-weekly
• Take and return incoming calls
• Attend AR daily team meetings, biweekly finance/sales ops/IT meetings, and monthly company-wide team meetings
• Generate SOPs to document current procedures and update them, as needed.
• Performs other duties as assigned

Benefits

• Competitive compensation package
• Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
• 401k plan with a 4% employer match
• Flexible vacation policy, encouraging you to take the time you need
• Annual wellness allowance to support your health and well-being
• Quarterly team events to keep us connected in a hybrid environment
• A fun and collaborative remote work environment where you'll be supported by a team of dedicated and collaborative colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED