Collections Analyst

Choice Hotels International • North Bethesda, MD

1d

About The Position

The Collections Analyst supports Choice Hotels’ Credit & Collections function by contacting delinquent franchisees, resolving past-due balances, and maintaining accurate documentation in compliance with established policies. The role conducts timely follow‑up on aging receivables, assists with escalations, and collaborates with internal partners to resolve payment issues.

Requirements

• 1–3 years of experience in high‑volume corporate collections or similar finance/accounting functions.
• Experience working within structured processes and escalating appropriately, consistent with Professional Level 1 expectations.
• Proficiency in Microsoft Word and Excel.
• Strong written and verbal communication.
• High attention to detail with the ability to meet deadlines.
• Customer‑service orientation and professionalism.
• Ability to manage multiple tasks and prioritize effectively.
• Self‑motivated and able to work independently within established procedures (aligns to Professional Level 1).

Nice To Haves

• Familiarity with PeopleSoft or similar financial systems (preferred).
• Working knowledge of billing and collections workflows.
• Associate or Bachelor’s degree preferred or equivalent combination of education and work experience.

Responsibilities

• Conduct 30+ inbound and outbound collection calls daily to franchisees to resolve past-due balances.
• Investigate reasons for nonpayment and determine appropriate resolution steps.
• Address escalated collection issues with professionalism and high‑quality customer service.
• Maintain accurate, timely notes of collection activities in PeopleSoft.
• Manage documentation related to account history and communications.
• Prepare, track, and follow up on uncured Default Notices according to internal policy.
• Recommend reservation suspension or account termination when applicable.
• Support reduction of aged receivables and maintenance of DSO under 30 days.
• Recommend write‑offs for uncollectable receivables.
• Partner with Cash Applications to ensure accurate payment allocation.
• Prepare summary documents including estimated fees and incentive balance reports.
• Reconcile accounts and validate balances.
• Collaborate with Billing, Sales, Legal, Accounting, and other teams to resolve disputes or inquiries.
• Review aging reports and provide data‑based explanations for variances.
• Identify process improvement opportunities and recommend enhancements.
• Develop action plans supporting reduction of aging and continuous improvement objectives.
• Perform additional responsibilities as assigned.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree