Collections Analyst

Genesee & Wyoming Main • Jacksonville, FL

7h

About The Position

SUMMARY: The person in this position is responsible for contacting customers and collecting outstanding payments. The analyst should have excellent communication and negotiation skills, as well as an ability to work independently.

Requirements

• Strong understanding of financial systems, preferably D365
• Ability to drive projects to completion.
• High School Diploma (or equivalent) plus a minimum of 2 years related experience.
• Must have a valid driver's license.

Responsibilities

• Analyze delinquent customer accounts and prepare reports on highest risk accounts including recommendations for resolution.
• Prepare and monitor receivable trends and provide direction as necessary.
• In conjunction with regional finance and accounting, analyze and establish bad debt reserves.
• Provide support for internal and external audits as necessary.
• Assist in developing sound, acceptable credit policies.
• Analysis of customer financial health to determine credit limits and assess risk while supporting sales initiatives.
• Collaborate with other departments to ensure a positive overall customer experience.
• Support the annual budget and quarterly forecasting processes.
• Other projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED