Collections Analyst

Mitsubishi HC Capital America Inc•Itasca, IL

2d•$55,000 - $65,100•Hybrid

About The Position

This position will take place in our Itasca, IL office in a hybrid capacity. Position Overview: The purpose of this position is to maintain timely collection follow up on all past due accounts in their assigned portfolio. Identify potential problems and work with customers to successfully resolve past due balances. This position will be working with customers in responding to their needs as they relate to the successful and smooth operation of the business as well as proactive collection efforts. It is important for this position to recognize that changes are inherent and to understand the implications of change and to communicate same to management and/or staff members to ensure that changes are met with little or no resistance. Commitment to Internal Control: The incumbent must understand, abide and uphold the system of internal controls related to the essential duties and responsibilities of the position.

Requirements

Collections experience in leasing atmosphere
Working knowledge of MS Word, Excel.
Good understanding of basic collection techniques.
Ability to manage multiple tasks and work under time pressures.
Bachelor's Degree preferred or equivalent experience
Minimum 1-3 years collection experience.

Responsibilities

Responsible for collection follow up on 1-90 day delinquent accounts via phone, letter and e-mail.
Negotiate short term resolutions on past due balances.
Send out demand and default letters as needed.
Work with Customers on account reconciliations and resolving any outstanding account issues.
Provide management monthly reporting as it relates to aging receivables.
Provide primary backup for Customer Service area.
Works Collection Queue and Active Past due Reports.
Work with Internal Personnel and our Vendors on past due Accounts and Customer Issues.
Work with Customer on discrepancies on account and managing the corrections with other departments.