Collections Analyst

The Cooper Companies•Victor, NY

41d

About The Position

At CooperVision, a division of CooperCompanies (COO), we're driven by a unifying purpose to help people to experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com. Scope: The Collections Analyst is responsible for assisting with the collection of outstanding accounts receivable balances from key accounts and high-value customers in North America. This role involves in optimizing the collections process, detailed reporting and communication with leadership, direct communication with customers with a proactive account management to enhance cash flow and reduce aged items. The analyst will collaborate closely with internal stakeholders and external customers to resolve issues, ensure timely payment, support process improvements and support strategic initiatives. The ideal candidate is detail-oriented, persistent, resilient and customer-focused, with strong negotiation and communication skills. The Collections Analyst is a team player who supports management with department and/or Finance objectives, projects, audit compliance, and ad-hoc reporting. Job Summary: Collaborate with our largest, highest revenue customer accounts, Sales team and leadership to ensure timely payments and customer experience excellence. Liaison to customer accounts for billing inquiries and focal point for collections related activities. Support reconciliation of complex transactions in the accounts receivables, perform collection management processes and reporting to internal and external customers. Communicates and maintains customer focused, collaborative rapport with assigned accounts. Involved in analysis associated with establishing customer lines of credit. Provides analysis and recommendations to management and stakeholders so they can make informed business decisions. Support Order to Cash (OTC) processes improvements and participates in systems and ad hoc projects. Maintain strong, collaborative relationships with internal and external partners, to ensure service to accounts is superlative. Ensures compliance with company policies within their scope.

Requirements

Strong oral and written communication skills.
Friendly and collaborative; team oriented.
Customer service and support focused.
Ability to work with high volume data and complex reports
Proficiency in Excel and other data analytics tools
Strong sense of urgency, and ability to deliver results.
Strong organizational, multi-tasking and time-management skills.
Reliable, proactive, self-starter. Able to work independently with minimal supervision.
A hunger to learn and ability to flourish in a dynamic, environment.
Ability to focus and remain on task, in a fast-paced, evolving work environment.
Possesses a good understanding of accounts receivable and general understanding of accounting.
Analytical thinking with good business acumen
Ability to comprehend adverse conditions, employ critical thinking skills, and proactively initiate alternatives to enable problem resolution.
Flexible; easily adapts to change in systems and/or process.
A minimum of 2 years' experience in accounts receivable, accounting, credit and/or business-related experience.

Nice To Haves

Experience with Microsoft Dynamics, Oracle and other business (ERP) applications is beneficial.

Responsibilities

Investigate discrepancies, deductions and/or adjustments of the main accounts.
Assess risk for top tier Accounts Receivable portfolio.
Identifies bad debt and/or financial exposure risk
Establish and maintain effective and collaborative working relationships with customers and internal partners.
Monitor the timely application of the sales incentives to the customers' accounts for an accurate collection practice.
Support monthly AR cash forecasting process.
Provides monthly Bad Debt analysis and collections reporting
Communicates with external customers and internal groups regularly to provide up to date cash collections expectations.
Works to mitigate collection risk and performs timely customer reconciliations to stay in front of AR aging.
Participate and/or leads cross-functional projects
Participate in balance sheet and audit reviews.
Assist with credit limit renewals.
Contribute to the development of best practice process flows in defined area of responsibility.
Maintain effective working relationships and demonstrate CooperCompanies values to help enable efficient workflows and overall customer satisfaction.
Other duties as assigned by management.