Collections Analyst

GardaWorld•Saint Louis, MO

34d•$52,000 - $54,000•Onsite

About The Position

Are you ready to take your career to the next level? Join GardaWorld, where we believe in empowering our team members to excel and grow professionally. As a Collections Analyst, you'll dive into a fast-paced, dynamic environment where your attention to detail, organizational skills, and ability to meet deadlines will be key to your success. If you're a motivated individual with a passion for collections and accounting, we want you on our team. Step into a role where your contributions truly matter and help us drive our mission forward. Ready to make an impact? Apply now!

Requirements

Authorized to work in the United States
Able to pass an extensive screening process
Prior business-to-business collections experience OR a four-year business degree (accounting, finance, business administration, or related)
Attention to Detail
Organization
Problem-Solving
Communication
Time Management
Customer Service Orientation
Basic Accounting Principles / Financial Acumen
Relationship Management
Adaptability

Nice To Haves

Prior business-to-business (B2B) collections experience OR a four-year business degree
Detail-oriented and highly organized
A proactive self-starter
Strong communication skills with colleagues, clients and other stakeholders
Ability to problem solve and create reasonable solutions
Comfortable working with various computer programs (ERP Systems, Microsoft Office Suite, Customer Accounting Portals)

Responsibilities

Engage with Customers: Reach out to clients via phone and email, maintaining a professional and friendly demeanor while securing timely payments and addressing any concerns with precision.
Investigate and Resolve Billing Errors: Dive deep into billing discrepancies, using your keen eye for detail to identify issues and quickly initiate corrective actions that get results.
Drive Collection Success: Take charge of your assigned portfolio, proactively reducing past-due amounts and ensuring customers understand the importance of keeping their accounts current.
Master Cash Application Troubleshooting: Spot cash application errors with ease and take swift action to correct them, ensuring accuracy and smooth financial operations.
Navigate Chargebacks Like a Pro: Understand, investigate, and resolve chargeback deductions, ensuring our financials stay in top shape.
Take Ownership of Projects: Tackle various duties and special projects with enthusiasm, continuously improving processes and contributing to the team's overall success.
Be the Solutions Provider: Work collaboratively with customers and internal teams to not just resolve issues but offer valuable solutions, ensuring long-term satisfaction and success.