Collections Analyst

PharMerica•Louisville, KY

6d•Onsite

About The Position

Responsible for the research, collection and/or resolution of an assigned account portfolio in accordance with PharMerica’s Collections Policy and Procedures and the Consumer Credit Protection Act of 1977. This role involves collection efforts of patient-level accounts primarily for private accounts, working with responsible parties through inbound/outbound telephone calls, providing customer service, explaining billing, and following up on past due accounts using approved collection techniques. The analyst will also work with internal and external customers to resolve assigned accounts by collecting balances due or taking other necessary actions such as write-offs, billing to another source, in-house collections, or referral to an attorney or collections agency. Productivity records will be maintained. Additionally, the role requires collaboration with pharmacy billing associates for accurate billing and resident information, re-billing, and resolving unpaid claims. The analyst will also work with the Private Collection Manager/Supervisor in researching pharmacy accounts requiring special attention and taking necessary collection actions. This includes receiving inbound correspondence and mailing outbound collection letters for 90-day active/inactive accounts and discontinuation of service letters. Collaboration with the Private Collections Manager/Supervisor and management team on special projects is also part of the role, along with performing other assigned tasks. Job responsibilities must be conducted in accordance with the Company’s Code of Business Conduct and Ethics, policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High School graduate, GED or equivalent experience
1 year billing and/or collections experience
Data entry, MS Excel and Word and basic computer knowledge
Communication
Problem Solving
Detail Orientation
Teamwork

Nice To Haves

Third Party Billing or collections/billing experience in the healthcare industry
AS400 computer experience
Medical billing and coding

Responsibilities

Responsible for collection efforts of patient level accounts primarily for private accounts.
Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.
Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner. Productivity records will also be maintained.
Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.
Works with Private Collection Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.
Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence and mailing outbound collection letters for 90-day active/inactive accounts and discontinuation of service letters.
Works with Private Collections Manager/Supervisor and other members of the management team on special projects as needed.
Performs other tasks as assigned.
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.