Experienced Collections Agent

Pro Disposal • Ebensburg, PA

3d • Onsite

About The Position

Pro Disposal is hiring an experienced Collections Agent to take ownership of seriously delinquent residential and commercial accounts, especially balances that are 90 days or more past due. This is not an entry-level collections position. We are looking for someone who knows how to research an account, reach the right person, have a direct but respectful conversation, secure a realistic payment commitment, document it properly, and follow through until the account is resolved. You’ll join an established, service-focused company where your work has a direct impact. This role is ideal for a seasoned collector who values clear expectations, personal accountability, and the satisfaction of turning difficult accounts into real results.

Requirements

• Successful professional experience collecting accounts 90 days or more past due.
• Confidence and professionalism on the telephone, including difficult or high-pressure conversations.
• Strong negotiation, follow-up, documentation, and account-research skills.
• The ability to work independently, prioritize a portfolio, and deliver measurable results.
• Comfort using computers, billing systems, email, spreadsheets, and account-aging reports.

Nice To Haves

• Experience in the trash hauling, solid waste, recycling, utility, or route-service industry.
• Hands-on experience with TrashFlow software.
• Experience collecting both residential and commercial accounts.

Responsibilities

• Work delinquent customer accounts, with a strong focus on 90+ day balances.
• Contact residential and commercial customers to collect payment and resolve past-due balances.
• Negotiate payment arrangements within company guidelines and follow up on every commitment.
• Research billing questions, service issues, payment history, and account disputes.
• Keep detailed, accurate notes and maintain organized follow-up activity.
• Recommend appropriate escalation when an account cannot be resolved through normal collection efforts.
• Help Pro Disposal reduce aged receivables while maintaining professional customer relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed