Collections Account Specialist

Pitney Bowes • US WI Remote, IN

1d • Remote

About The Position

As a remote-based Collection Account Specialist at Pitney Bowes, you will support high-value SendTech Clients to ensure that billing and collections activities are executed with the highest level of accuracy and promptly. In this role, you will be responsible for maintaining client satisfaction by addressing Client needs through internal and external process partners to resolve transactions as assigned. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process. Work a scheduled 8.5 hour shift Monday-Friday day shift between 7:00am - 9:00pm CST. The wage range for this position is $18.00 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

Requirements

• 2+ years client service experience
• Strong time management practices
• Excellent professional written and oral communication
• The ability to work independently and prioritize scheduled daily activities while functioning in a team environment
• Strong organizational skills
• Strong interpersonal skills/ability to work with others
• Attention to detail; excellent problem-solving and analytical skills

Nice To Haves

• Prior experience in collections, account management, and/or billing reconciliation
• Advanced Microsoft Office Suite experience

Responsibilities

• Collect past-due accounts across multiple lines of business
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems
• Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to any client inquiries or requests
• Communicate with and maintain a good working relationship across business units at Pitney Bowes
• Organize and maintain your day to ensure proper time parameters are met for all items and tasks
• Complete other duties as assigned

Benefits

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed