Remote Collections Account Representative
ARS National Services•Jacksonville, FL
•$16 - $18•Remote
About The Position
Join ARS National Services Inc. as a driven, customer-focused professional to help consumers navigate financial difficulties and find real solutions. This is a full-time, remote position where you will handle inbound/outbound calls with empathy and confidence, analyze financial situations, offer tailored solutions, and negotiate payment plans, settlements, and full repayments. You will also stay sharp with quality and FDCPA compliance, keep accurate records, and collaborate with team leads. Engagement with your team on camera during shifts is expected.
Requirements
- High school diploma or GED
- Strong communication skills — assertive, clear, and professional
- Critical thinking + active listening
- Comfort with basic math (working with percentages)
- Basic computer skills & reliable high-speed internet
- Must reside in the greater Jacksonville area
Nice To Haves
- Collections, sales, or call center experience
Responsibilities
- Handle inbound/outbound calls with empathy and confidence
- Analyze financial situations and offer tailored solutions
- Negotiate payment plans, settlements, and full repayments
- Stay sharp with quality and FDCPA compliance
- Keep accurate records and collaborate with team leads
- Engage with your team on camera during shifts
Benefits
- $16-18 per hour depending on level of collections experience
- Hourly rate bump after training graduation
- Performance-based monthly bonus opportunities
- 100% Remote – We supply the gear
- Career development + promotion potential
- Full benefits (Medical, Dental, Vision, 401k)
- Vacation and Sick Time begins to accrue right away
- 8 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
