Hybrid Collections Account Representative

ARS • Houston, TX

10d • $16 - $18 • Hybrid

About The Position

Join ARS National Services Inc. — where your hustle meets opportunity. We're on the lookout for driven, customer-focused professionals to help consumers navigate financial difficulties and find real solutions. Whether you're starting fresh or ready to bring your experience to a company who actually invests in your success, this is your moment. This role will initially be in office for the first seven (7) weeks which will include four (4) weeks of training. The position will then transition to a Hybrid work schedule. This role will initially be an Onsite position in the Katy / Houston area, and will transition to a Hybrid role after the first seven (7) weeks of employment. During work hours, expect to be on camera and engaged — just like in the office (but better coffee and comfier clothes when working from home).

Requirements

• High school diploma or GED
• Strong communication skills — assertive, clear, and professional
• Critical thinking + active listening
• Comfort with basic math (yes, you’ll be working with percentages!)
• Basic computer skills & reliable high-speed internet

Nice To Haves

• Collections, sales, or call center experience

Responsibilities

• Handle inbound/outbound calls with empathy and confidence
• Analyze financial situations and offer tailored solutions
• Negotiate payment plans, settlements, and full repayments
• Stay sharp with quality and FDCPA compliance
• Keep accurate records and collaborate with team leads
• Engage with your team on camera during shifts

Benefits

• Competitive Pay + Monthly Bonuses
• Hourly rate bump after training graduation
• Performance-based monthly bonus opportunities
• 100% Remote in Jacksonville – We supply the gear, you bring the energy
• 60%+ in Office in Houston and 40% Remote
• Career development + promotion potential
• Full benefits (Medical, Dental, Vision, 401k)
• Paid Sick Time, Vacation Time, and 8 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED