Hybrid Collections Account Representative

ARS • Houston, TX

12d • Hybrid

About The Position

This is a hybrid position in the Houston, TX area, candidates MUST reside in the Houston area and be able to work from home. Training starts January 5th, 2026!!! Work from Home / Hybrid | Full-Time | Competitive Pay + Monthly Bonuses Join ARS National Services Inc. — where your hustle meets opportunity. Why You Should Join Us You’re a confident communicator. A creative problem solver. A natural negotiator. At ARS , we give you the platform — and the tools — to shine. We're on the lookout for driven, customer-focused professionals to help consumers navigate financial difficulties and find real solutions. Whether you're starting fresh or ready to bring your experience to a company who actually invests in your success, this is your moment. What’s in It for You? Hourly rate bump after training graduation Performance-based monthly bonus opportunities 100% Remote in Jacksonville – We supply the gear, you bring the energy 50% Remote and 50% in Office in Houston Career development + promotion potential Full benefits (Medical, Dental, Vision, 401k) PTO starts right away + 8 paid holidays & 1 floating holiday A team that supports, trains, and wants to see you succeed

Requirements

• High school diploma or GED
• Strong communication skills — assertive, clear, and professional
• Critical thinking + active listening = your superpowers
• Comfort with basic math (yes, you’ll be working with percentages!)
• Basic computer skills & reliable high-speed internet
• Must pass background and drug screening

Nice To Haves

• Collections, sales, or call center experience? That’s a plus!

Responsibilities

• Handle inbound/outbound calls with empathy and confidence
• Analyze financial situations and offer tailored solutions
• Negotiate payment plans, settlements, and full repayments
• Stay sharp with quality and FDCPA compliance
• Keep accurate records and collaborate with team leads
• Engage with your team on camera during shifts

Benefits

• Hourly rate bump after training graduation
• Performance-based monthly bonus opportunities
• Career development + promotion potential
• Full benefits (Medical, Dental, Vision, 401k)
• PTO starts right away + 8 paid holidays & 1 floating holiday
• A team that supports, trains, and wants to see you succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED