Remote Collections Account Representative

ARS • Jacksonville, FL

11d • Remote

About The Position

This position is remote in the Jacksonville, FL area, candidates MUST reside in the greater Jacksonville area and be able to work from home. Training starts September 8, 2025!!! Work from Home | Full-Time | Competitive Pay + Monthly Bonuses Join ARS National Services Inc. — where your hustle meets opportunity. Why You Should Join Us You’re a confident communicator. A creative problem solver. A natural negotiator. At ARS , we give you the platform — and the tools — to shine. We're on the lookout for driven, customer-focused professionals to help consumers navigate financial difficulties and find real solutions. Whether you're starting fresh or ready to bring your experience to a company who actually invests in your success, this is your moment.

Requirements

• High school diploma or GED
• Strong communication skills — assertive, clear, and professional
• Critical thinking + active listening = your superpowers
• Comfort with basic math (yes, you’ll be working with percentages!)
• Basic computer skills & reliable high-speed internet
• Must pass background and drug screening

Nice To Haves

• Collections, sales, or call center experience? That’s a plus!

Responsibilities

• Handle inbound/outbound calls with empathy and confidence
• Analyze financial situations and offer tailored solutions
• Negotiate payment plans, settlements, and full repayments
• Stay sharp with quality and FDCPA compliance
• Keep accurate records and collaborate with team leads
• Engage with your team on camera during shifts

Benefits

• Hourly rate bump after training graduation
• Performance-based monthly bonus opportunities
• 100% Remote – We supply the gear, you bring the energy
• Career development + promotion potential
• Full benefits (Medical, Dental, Vision, 401k)
• PTO starts right away + 8 paid holidays & 1 floating holiday
• A team that supports, trains, and wants to see you succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED