Team Leader II (Collections)

Thrivos, Inc. • Phoenix, AZ

2d

About The Position

As the Collection Team Lead, you will be responsible for actively making collection calls, coaching team members, reviewing quality assurance, and spending 80% of your time on the phones to maximize debt recovery. Your role will involve hands-on involvement in the collection process, implementing strategies, and maintaining positive relationships with clients. The ideal candidate should possess excellent leadership skills and a proven track record in debt collection.

Requirements

• A minimum of 3-5 years of experience in collections or a related field
• Experience in a supervisory or leadership role
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Proficiency with Microsoft Office and other relevant software
• Knowledge of collection laws and regulations
• Excellent problem-solving skills
• Ability to work under pressure and meet deadlines
• Strong organizational and time management skills

Responsibilities

• Actively make collection calls to debtors, negotiating payment arrangements, and resolving outstanding debts while maintaining professionalism and adherence to legal and ethical standards.
• Lead by example and spend 80% of your time on the phones, actively engaging in the collection process to drive results.
• Coach and mentor collection team members, providing guidance, feedback, and support to improve their performance and achieve collection targets.
• Review quality assurance measures to ensure compliance with company policies, industry regulations, and best practices in debt collection.
• Assist with Onboarding, training, and developing new employees.
• Fulfill request for managing promotional offers used in collections.
• Handle escalated collection cases, including those involving high-value accounts or complex situations, and maintain professionalism and composure during challenging interactions.
• Foster a positive and motivating work environment, promoting teamwork, open communication, and a customer-centric approach within the collection team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed