Collection Specialist
AGG Careers•Atlanta, GA
•Hybrid
About The Position
The Collection Specialist will carry out the directives of the AR Collections Department, respond to day to day email requests, send invoice copies, and correspond with attorneys relating to their AR balances and customer requests. This position will also assist with deposit creation and cash receipts posting.
Requirements
- Excellent verbal, listening and written communication skills
- Self-starter, professional demeanor and strong customer service orientation
- Assertive, confident and diplomatic
- Ability to interact well with all members of the firm
- Proactive and results driven
- Strong organizational skills
- Proficient in operating a personal computer, standard business software, financial and collection applications and Excel
- A minimum of 3 years of commercial collection experience in a professional services environment
- Must be able to express and exchange ideas by means of the spoken word.
- Must have the ability to convey detailed information in a clear and concise manner through spoken word.
- Must demonstrate good problem-solving skills.
Nice To Haves
- A Bachelor's Degree preferred
Responsibilities
- Proactive monitoring and collection of assigned Accounts Receivable, to achieve maximum effectiveness, so as to meet monthly and annual revenue targets
- Be able to articulate in a calm and professional manner with AGG internal and external clients when discussing payment due the firm.
- Carry out the directives of the AR Collections department.
- Escalate situations involving internal/external clients as appropriate.
- Obtain and maintain client information and accurately notate this information in the Fulcrum systems.
- Prepare collections letter and various AR reports from Fulcrum.
- Must have ability to create and understand the audit trail of accounts receivable/billing inquires (billings to payments).
- Prepare various AR spreadsheets as necessary and be actively involved in AR projects when required.
- Responsible for suggesting, implementing and administering routines that will effectively enhance the billing and collection/maintenance of the firm's AR.
- Assist with creation of daily deposits and posting of cash receipts as needed.
- Process AR write-offs as authorized by attorneys.
Benefits
- Eligible for hybrid schedule after 90 days employment and satisfactory performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
