Collection Specialist

Purvis Industries•Dallas, TX

8h•Onsite

About The Position

The Collection Specialist is responsible for managing past-due accounts, contacting customers to collect outstanding balances, and resolving billing issues to ensure timely payment. This role supports company cash flow while maintaining positive customer relationships.

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
1–3 years of collections or accounts receivable experience
Strong communication and negotiation skills
Ability to handle difficult conversations professionally
Detail-oriented with strong organizational skills

Nice To Haves

Experience with ERP or accounting systems
Knowledge of collection laws and best practices
Proficiency in Microsoft Office, especially Excel
Ability to manage multiple accounts and deadlines

Responsibilities

Manage an assigned customer portfolio and monitor outstanding balances.
Review AR aging reports daily/weekly and prioritize past-due accounts.
Contact customers by phone and email regarding overdue invoices and payment status.
Follow up on promised payments and document the outcome.
Research invoice issues, including pricing discrepancies, missing POs, short pays, credits, and disputes.
Resolve customer disputes by coordinating with Sales, Customer Service, Operations, and Billing.
Monitor payment commitments and escalate broken promises when necessary.
Process and reconcile account activity, including payments, credits, and adjustments.
Maintain accurate collection notes documenting (what, where, when, and how) of each account situation.
Identify credit-risk concerns and communicate accounts that may require a credit hold or management review.
Work with the credit team on credit limits, payment terms, and release decisions.
Reduce past-due balances and DSO by proactively collecting before invoices become significantly delinquent.
Prepare reports and metrics such as past-due balances, collection effectiveness, aging trends, and promised-payment performance.
Maintain professional customer relationships while remaining firm about payment expectations.
Escalate high-risk or seriously delinquent accounts according to company policy.