Collection Specialist I

Aon Corporation • Fort Wayne, IN

4d • Hybrid

About The Position

Aon is looking to hire a Collection Specialist I. This is a hybrid position out of our Fort Wayne, IN location, with the 6 months in office for training. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• 1-2 years of commercial collections experience
• Highly developed communication, interpersonal, and customer service skills
• Excellent negotiation skills- negotiate and administer exceptions for special payment plans for accounts in default
• Experience with Microsoft Office suite products
• Strong decision making skills and initiative to work independently
• Demonstrate analytics and problem-solving skills

Nice To Haves

• Associate degree preferred

Responsibilities

• Analyze and coordinate Collection portfolio to meet Collection and Cancellation guidelines.
• Provide specialized support by thoroughly reviewing, researching, and resolving accounts to ensure timely and accurate final resolution.
• Continually seek to improve relationships with Business Units customers and also to improve processes.
• Administer Collection contacts via phone, e-mails, and letters.
• Analyze Business Units needs as well as coordinate and communicate respectively.
• Correspond with FP&A as necessary on bad-debt reserves.
• Anticipate workflow issues and volume increases/decreases and keeps management advised.

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED