Collection Officer (Program Admin Officer 1-2)

The Government of Nova Scotia•HALIFAX, NS

11d•CA$2,113 - CA$3,030•Onsite

About The Position

Reporting to the Collection Supervisor, you are responsible for collecting outstanding debts due to the Province which have been assigned from various client departments, and public sector entities. As a member of the Collection team, you will manage an assigned portfolio. Specifically, you will ensure that debts due to the Province are monitored and resolved promptly and cost effectively.

Requirements

Bachelor’s degree
1 year of related experience in the collection recovery field
Ability to manage large caseloads and prioritize work
Experience interpreting and assessing financial statements
Excellent analytical and problem solving skills
Strong decision making skills
Excellent communication skills
Proficient in computerized applications, such as MS Office, and e-mail applications
Strong interview and negotiation skills
High degree of tact, diplomacy, and discretion
The ability to work and communicate with sensitivity and confidentiality

Nice To Haves

Knowledge of the Finance Act, Revenue Act, Sales Tax Act, Employment Support and Income Assistance Act, Natural Resources Act, Education Act, Student Aid Act, and applicable regulations

Responsibilities

Communicating with debtors by telephone, in writing, and in person to secure and negotiate payments, and arranging repayment programs with debtors and/or their representatives;
Interpreting and assessing financial records to support the debtor’s ability to repay;
Prioritizing debt accounts where payments have not been received while using available information to make informed decisions regarding actions to obtain payment;
Reviewing and analyzing bankruptcy/consumer proposal packages to properly vote, liaise with Trustees in Bankruptcy, and follow up on receivership and bankruptcy notices;
Maintaining accurate payment records ensuring schedules comply with the payment arrangements;
Responding to debtor enquiries, while liaising with other departments, government agencies, financial institutions, civil offices, and the legal community;
Ensuring that debts which cannot be collected are processed appropriately.

Benefits

Defined Benefit Pension Plan
Health
Dental
Life Insurance
General illness
Short and Long Term Disability
Vacation
Employee and Family Assistance Programs
Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
Countless career paths.