Collection & Monitoring Analyst

UnitedHealth Group•Enterprise, NV

13h•$60,200 - $107,400•Remote

About The Position

The Collection & Monitoring Analyst is part of UnitedHealth Groups Enterprise Risk Intelligence team supporting open-source intelligence (OSINT) research and monitoring online threat activity related to identified Persons of Interest (POIs) and emerging risks to the organization. This role focuses on collecting, analyzing, and reporting publicly available information to help identify potential security concerns impacting employees, facilities, executives, and operations. The analyst works under the direction of senior intelligence staff and contributes to investigations and monitoring activities by producing timely, accurate, and well-documented intelligence outputs. Strong online research skills, attention to detail, and familiarity with social media and digital platforms are essential for success in this role. This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. This will be on-the-job training, and the hours of training will be based on your schedule or will be discussed on your first day of employment.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
1+ years of experience in intelligence, security, investigations, research, or a related analytical field (academic or professional).
Foundational understanding of OSINT principles and ethical use of publicly available information.
Familiarity with major social media platforms and online communities as information sources.
Written communication skills with the ability to produce clear, structured, and objective reports.
Basic proficiency with Microsoft Office tools (Microsoft Word, Microsoft Excel, Microsoft PowerPoint).
Ability to follow established processes, manage multiple tasks, and meet deadlines in an operational environment.
Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm.
Reside within Pacific Standard Time Zone
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Strong attention to detail and commitment to accuracy.
Professional judgment and discretion when handling sensitive information.
Ability to work effectively as part of a team while following guidance from senior staff.
Clear communicator who can summarize findings without speculation or bias.
Willingness to learn and develop OSINT and intelligence analysis skills over time.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Experience related to intelligence studies, criminal justice, cybersecurity, international relations, or digital investigations.
Exposure to social media monitoring, online research tools, or threat-related analysis.
Experience working in a security operations center, monitoring function, or investigative support role.
Familiarity with documenting research findings and maintaining audit-ready notes.

Responsibilities

Conduct OSINT research in support of POI-related security inquiries, using publicly available online, social media, and digital sources.
Collect, organize, and document relevant information associated with individuals of security concern in accordance with established procedures.
Assist senior analysts with background research, timeline development, and activity tracking related to POIs.
Identify potential indicators of concerning behavior, escalation, or targeting based on online activity and open-source information.
Maintain clear and accurate case notes, source citations, and supporting documentation.
Monitor social media platforms, forums, blogs, and other online spaces for potential threats, hostile narratives, or emerging risks relevant to the organization.
Support ongoing monitoring of known threats, key events, or heightened risk periods by identifying and reporting relevant online indicators.
Assist with the detection of threatening, concerning, or suspicious online communications directed at personnel, facilities, or business operations.
Escalate identified risks or anomalies to senior intelligence or security personnel following defined workflows.
Draft concise intelligence summaries, monitoring updates, and incident support notes for internal stakeholders.
Support real-time or near-real-time monitoring during security events or incidents as directed.
Assist with triage and intake of intelligence-related requests, ensuring information is routed appropriately.
Follow established workflows, documentation standards, and information handling requirements.
Contribute to team metrics, reporting accuracy, and continuous improvement