Collection Manager

Zwicker & Associates, P.C.•Tempe, AZ

4d•$60,000 - $65,000•Onsite

About The Position

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States. Zwicker is presently seeking a Collection Manager to join our team in Tempe, AZ. We are seeking a candidate with exemplary leadership, communication, organizational, and litigation skills to join our team. The ideal candidate will be a dynamic leader, proven to be a successful motivator of people and manager of processes. Demonstrated critical thinking and problem-solving abilities are required. The ideal candidate will be highly motivated, a self-starter, detail-oriented, and driven to perform. The base salary range for this position is $60,000 - $65,000 per year, plus applicable bonus.

Requirements

Minimum three years of experience in call center management, preferred
Minimum three years of experience in consumer collections, preferably third-party
Knowledge of the FDCPA and State Consumer Protection Laws
Must be able to perform all collection duties
Ability to work professionally and courteously with consumers, coworkers, and clients
Effective decision-making skills
Excellent coaching/mentoring skills
Excellent interpersonal, oral, and written communication skills with attention to detail
Ability to work in a fast-paced environment and multitask effectively
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Be able to read and comprehend position-specific documents and correspondence

Nice To Haves

Minimum three years of experience in call center management, preferred
Minimum three years of experience in consumer collections, preferably third-party

Responsibilities

Supervise the designated collection team: Train, assign schedules, manage time-off requests, monitor performance, and ensure that team and individual goals are met.
Create procedures to ensure goals are met; this goal may be set by the client or Senior management.
Comply with policies and procedures of Zwicker & Associates, P.C.
Comply with FDCPA
Comply with state consumer protection laws
Provide regular updates on collection metrics, trends, and team performance.
Responsible for tracking all payments and notifying financial operations upon identifying any posting issues.
Other duties as assigned.