Collection Associate

B&H Photo • New York, NY

2d

About The Position

The Accounts Receivable department oversees the timely collection of payments owed from various customer purchases or other sources by which the company is due payment. Under direct supervision, the Collection Representative will be responsible for many aspects of the collection process, such as collecting on outstanding invoices, resolving customer billing issues, responding to customer inquiries/concerns, and more.

Requirements

• Professional phone demeanor
• Articulate communicator and analytical thinker
• Excellent grammar skills and writing ability
• Detail-oriented and quick thinker
• Ability to work and make decisions under pressure

Responsibilities

• Reviewing customer’s account to correct inaccurate information and identifying any outstanding payments
• Interacting directly with customer to resolve credit and collection issues
• Employing collection strategies for outstanding invoices on customer’s account
• Partnering with account managers to resolve any issues in a timely manner
• Taking necessary actions to encourage timely payments
• Issuing refunds and applying credits
• Reviewing and releasing pending orders

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed