Lead Collection Associate (US Accounting)

PairSoft•Miami, FL

4d•$55,000 - $65,000•Onsite

About The Position

The Collection Analyst is a results-driven member of the Finance and Accounting Team, responsible for the proactive oversight and management of customer account portfolios. The role ensures collection reports are consistently accurate and current, while fostering strong cross-functional collaboration with billing and account managers to drive timely resolutions and maintain healthy cash flow.

Requirements

Minimum of 3 years' work experience is required
Excellent customer service orientation and interpersonal skills
Good analytical and problem solving skills
Superior attention to detail and accuracy

Nice To Haves

Bachelor's Degree in finance, accounting or business - related discipline preferred

Responsibilities

Oversee and manage a portfolio of customer accounts, ensuring collections are done promptly and in compliance with company policies.
Initiate and follow up with customers via email or phone regarding collecting outstanding balances due, uncover disputes and resolve payment delay issues
Update the collections report with detailed records of collections activities, payment arrangements, and communications with customers.
Work closely with billing and account management to ensure escalated disputes are resolved in a timely manner.
Regularly monitor and analyze aging reports to prioritize accounts for collection based on outstanding balances and risk factors.
Assist with ad hoc projects and tasks as directed by management related to collections strategy, reporting and process improvements.