Collection Agency Liaison

Everon Jobs•Irving, TX

About The Position

Develop and secure long-term relationships with Everon customers, management, and staff. Ensure that routine account audits and updates are performed. Manages collections reporting to include reports for AR review calls, daily stats, DQ Bad Debt and bankruptcies.

Requirements

Must have good oral and written communication skills.
Must display good interpersonal and teamwork skills.
Must be very organized and detail oriented and display good problem solving and research skills.
Ability to concentrate on tasks over a period of time without being distracted.
Ability to effectively present information and respond to questions from internal and external customers.
Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
Minimum of High School diploma or equivalent
3-5 years of recent collections experience preferred.
3+ years of business experience in subscriber-based business is necessary.
2+ years of business analytics, process improvement, project management experience
Strong knowledge of various customer care IT, billing, collections, recovery systems

Nice To Haves

AA or bachelor’s degree preferred.
Security/monitoring industry experience is a plus.

Responsibilities

Establish good working relationships with all points of Contact, Districts and AVPs.
Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services.
Liaison between Everon & 3rd Party Collection
Collection letters - create all demand letters maintain process.
Work with Bankruptcy counsel to provide information as needed.
Filing Bankruptcy with Bankruptcy court where needed.
Liaison between Everon and Caine & Weiner for Lien placement.
Assists with month-end collection reports
Review & complete all email requests for placement
Help to maintain and track collection exception actions.
Perform all other duties and project as assigned.
Take leadership role in support of existing collection processes.