Collateral & Member Records Team Lead 5204

Keesler Federal Credit Union • Gulfport, MS

9d • Onsite

About The Position

This position involves leading and coaching the member records and title teams to ensure accurate, timely, and efficient daily functions. The role includes performing all necessary functions of Member Records, loan payoff processing, and title release activities. A key aspect is actively promoting quality service to credit union membership and responding to questions, concerns, and complaints within the scope of authority. The Team Lead will also assist with quality assurance, monitoring, evaluating, and training of staff.

Requirements

• A high school diploma or GED required.
• 1-3 years of Financial Industry preferred
• 1-3 years of supervisory/leadership experience preferred
• 1-2 years Collateral Management experience preferred.
• Proven ability to process titles and UCC filings in each state that KFCU does loans with minimal assistance.
• Proven ability to solve problems
• Great accuracy and attention to detail required.
• Demonstrates the ability to interact professionally and respectfully with members, coworkers, and external partners.
• Communicates information clearly and effectively, both verbally and in writing, and listens attentively to understand questions or concerns.
• Maintains a courteous, cooperative, and service-oriented approach in a variety of work situations, including those involving differing perspectives or needs.
• Builds positive working relationships and contributes to a collaborative, inclusive, and member-focused environment.
• Proficient in the use of computers and standard office technology, including Microsoft Office applications (Word, Excel, Outlook, and Teams).

Responsibilities

• Ensures performance of all duties related to the various functions of the department are completed accurately and timely, and under the guidelines of all pertinent company policy, laws
• Responsible for ensuring that quality of service standards are met by monitoring activities
• Ensures problems or complaints are resolved quickly
• Authorizes exceptions to policy or procedures when circumstances warrant, and deviation is justified within scope of authority
• Prepare and update department procedures.
• Responsible for management reporting around key production indicators and key performance indicators
• Monitors daily operations related to title reports, loan payoff processing, and title release activities
• Serves as the Subject matter expert for member records, loan payoff, title release projects/initiatives
• Serves as backup to the junior member records team
• Serves as backup for the Managers.
• Serves as the liaison for other business units regarding member records inquiries
• Monitor the department reports to ensure all reports are completed and exceptions get resolved in a timely manner
• Responsible for safeguarding the drilled safe box inventory and the auction of said inventory when applicable
• Overseas the equipment and supplies inventory
• Stays abreast of industry changes that affect the outside vendor software systems that are utilized and necessary for the completion of daily work
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)
• Other duties as assigned

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED