Collateral Management Specialist

Vervent Inc•San Diego, CA

3d•$18 - $21•Onsite

About The Position

The Collateral Management Specialist is responsible for the review, tracking, researching, recording, storage, and scanning of all collateral documents, including but not limited to auto, consumer, and solar loans. This role involves operating mail processing machines, reviewing mail documents received from clients and customers for validation, and delivering them to the appropriate departments. The specialist will update system fields, document accounts, process and track insurance claims, handle title requests, update title tracking, and manage title certifications, verifications, bookings, and terminations. They will also work with clients to resolve title-related issues, scan and process physical titles, document monthly title billing, post sales proceeds, and send trust receipts. Additionally, the role includes operating mail processing equipment, sorting and collating mail, weighing mail for postage, processing certified mail, opening and distributing office mail, time/date stamping mail, using scanning and printing machines, and ensuring deadlines are met. The specialist will also verify state-specific right-to-cure letters, repossession transport, and miscellaneous fees, issue legal notices of intent, handle redemption and reinstatement calls, manage damage claims, and send deficiency balance letters.

Requirements

High school diploma or equivalent.
Detail oriented, with good organizational skills.
Ability to prioritize multiple tasks.
Excellent verbal and written skills to effectively communicate in the English language.
Ability to work independently, and as a team member, while using discretion in decision making and sound judgement in problem solving.
Ability to maintain a high level of confidentiality.
Ability to work well under deadlines.
Proficient PC skills, with the ability to learn new software.

Nice To Haves

Previous experience repossessions and collections preferred.

Responsibilities

Update all appropriate system fields
Update account related system fields and document the account
Process and track insurance claims.
Handle title requests.
Update title tracking.
Process title certifications, verifications, bookings, and terminations.
Work with clients to ensure all title-related issues are addressed.
Scan, store, and process physical titles.
Document monthly title billing.
Post sales proceeds to the account and update appropriate system status codes.
Document and send trust receipts as needed.
Operate Mail processing machine(Pitney Bowes Machine)
Sort and collate incoming and outgoing mail
Weigh mail to determine the correct postage
Process certified mail
Open mail addressed to the office, discard junk mail and deliver mail as applicable
Time/date stamp all incoming/outgoing mail
Use scanning and printing machines
Ensure all applicable deadlines and mail time achieve
Verify state and send appropriate right to cure a letter at appropriate days past due
Verify all repossession transport and miscellaneous fees to include on the notice of intent
Issue legal notice of intent letter within 48 hours specific to the individual state.
Handle all redemption and reinstatement calls and return the collateral if necessary
Handle any damage claim resulting from the repossession or auction
Post sales proceeds to the account and update appropriate system status codes
Send deficiency balance letter with a full breakdown of fees on two-page document to all borrowers on the loan.