Collaboration Engineer, Senior

Booz Allen Hamilton•Annapolis Junction, MD

20h

About The Position

Collaboration Engineer, Senior The Opportunity: You’ll engineer and sustain the collaboration ecosystems that keep mission teams communicating across secure, distributed environments. From VoIP call flows to enterprise video conferencing, and SIP trunks to QoS tuning, you’ll ensure that every conversation, meeting, and message happens reliably, no matter the classification level or operational tempo. You’ll architect and optimize voice and collaboration solutions that integrate seamlessly with secure networks, wireless infrastructures, and mission applications. You’ll modernize legacy unified communications ( UC ) platforms, improve call quality and resiliency, and build the high-availability frameworks that keep voice and video online for users who can’t afford downtime. Every call connected, every conference stabilized, every secure voice path delivered—your work keeps teams aligned and missions moving. What You’ll Do: Engineer and maintain enterprise VoIP and UC environments such as Cisco CUCM, Unity, Expressway, Jabber or Webex, and Cisco or Ribbon SBCs. Design and optimize SIP call routing, dial plans, trunks, and voice gateways across classified and unclassified networks. Troubleshoot complex issues involving QoS, call signaling, codec negotiation, jitter or latency, and media path analysis. Deploy and support secure collaboration solutions, including video conferencing, sof tphone platforms, and on-prem or cloud hybrid UC systems. Integrate UC platforms with identity services, directory systems, messaging platforms, and network segmentation. Maintain and tune voice and video quality across LAN or WAN architectures in alignment with mission requirements. Support expansion, migration, or modernization of UC clusters and assist with high-availability and disa ster recovery designs. Collaborate with network, cybersecurity, and infrastructure teams to maintain secure, compliant, and resilient collaboration environments. Join us. The world can’t wait.

Requirements

5+ years of experience with engineering or supporting VoIP, UC, or collaboration systems in enterprise or mission environments
3+ years of experience with Cisco UC technologies such as CUCM, CUC, SIP trunks, voice gateways, Expressway, or Webex
Experience designing or supporting dial plans, call routing, numbering plans, and SIP or SCCP endpoints
Experience resolving issues involving QoS, packet loss, jitter, codec selection, and media path troubleshooting
Experience with network fundamentals such as VLANs, routing, DHCP options, or ACLs, affecting voice and video performance
Knowledge of security and compliance frameworks, including STIGs and encryption controls affecting UC systems
Ability to interpret logs, CDRs, t race s, and packet captures using tools such as RTMT and Wireshark
Secret clearance
HS diploma or GED
CompTIA Security+ CE Certification

Nice To Haves

Experience deploying or managing Micro sof t Teams Voice, Direct Routing, or hybrid collaboration environments
Experience with Session Border Controllers such as Cisco CUBE, Ribbon, or Audiocodes, or E-911 environments
Experience with wireless QoS, voice roaming optimization, and integration with Cisco or Aruba WLANs
Experience with automation or scripting for UC tasks, including Python, Ansible, or REST APIs
Knowledge of Cisco Meeting Server, Cisco TelePresence, or other enterprise video solutions
Top Secret clearance
Bachelor’s degree in Information Systems, CS, or a related field
Cisco CCNP Collaboration, Collaboration Core ( CLCOR ) , or Collaboration Applications ( CLICA ) Certifications

Responsibilities

Engineer and maintain enterprise VoIP and UC environments such as Cisco CUCM, Unity, Expressway, Jabber or Webex, and Cisco or Ribbon SBCs.
Design and optimize SIP call routing, dial plans, trunks, and voice gateways across classified and unclassified networks.
Troubleshoot complex issues involving QoS, call signaling, codec negotiation, jitter or latency, and media path analysis.
Deploy and support secure collaboration solutions, including video conferencing, sof tphone platforms, and on-prem or cloud hybrid UC systems.
Integrate UC platforms with identity services, directory systems, messaging platforms, and network segmentation.
Maintain and tune voice and video quality across LAN or WAN architectures in alignment with mission requirements.
Support expansion, migration, or modernization of UC clusters and assist with high-availability and disa ster recovery designs.
Collaborate with network, cybersecurity, and infrastructure teams to maintain secure, compliant, and resilient collaboration environments.

Benefits

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.
We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD).
The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

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